How to use the call desk: pick your name, start the queue, read the script out loud, click the answer they give, and use the objection buttons when they push back. Always pick an outcome before the next lead loads.

Rules:

• Florida requires everyone's consent to record a call. Recording is off by default. If you turn it on, say "This call may be recorded" first.
• One person, one click, one call. No auto-dialing.
• If someone asks not to be called again, pick "Do not call". They never come back in the queue.
• Be honest. If you don't know an answer, say you'll check and call back.
• Log every call, even no-answers.